dispatch & 911

For Dispatch & 911 personnel, InTime simplifies operational processes by automating stifling procedures and eliminating tedious paper-based activities that bog down operations.  ISE has been designed with both unit and location-based scheduling in mind to cater to the most complex Dispatch and Call Center environments.  The result is improved productivity, streamlined communications and reduced operational cost across the organization.

The following are a few ways staff and supervisors can use ISE to their full potential:

Dispatch and Call Takers- access information from secure web-based Employee Self Serve

• Check personalized schedules, work locations and special shift instructions
• Receive SMS text and email schedule notifications
• Sign up for overtime and extra duty assignments
• Input work preferences for extra duty
• Request leave and view personalized time bank balances for any period of time
• Check status of leave and overtime requests
• Review personalized timesheet data 
• View personal training history, courses taken and certificates earned
• View certificate and training level expiry dates

Supervisors - accessed through web-based or internal application

• Create and maintain an unlimited number of schedules supporting multiple shifts, rotating positions, future assignments, and promotions
• View and manage schedules for all staff in daily, weekly, biweekly, 28 day or monthly views
• Manage daily operations with completely customizable Daily roster reports
• Receive, review, grant or deny staff leave requests
• Manage minimum staffing levels with built-in alerts warning schedulers when staffing levels fall below minimum
• View staffing levels down to one minute intervals
• Manage overtime assignments using software intelligence to guide allocations based on agency-specific rules
• Track overtime usage by reason and cost category
• Send emergency or general information notifications via text or email to any group of staff
• Track schedule changes with the ISE Audit Trail
• Manage temporary and preplanned position moves with ease
• Find replacement personnel who are off-duty, available to be held over or have signed up for overtime consideration
• Track training and certifications for both individuals and agency-wide training plans
• Attach training level and skill requirements to assignments with built-in compliance warnings
• Quickly produce comprehensive pay sheets for payroll export
• Easily run comprehensive managerial reports such as overtime detail, staff leave summaries and training compliance reports for full managerial oversight